Frequently Asked Questions
Q: How much do tickets cost?
A: Tickets for mainstage performances are $12 for general audiences, including both adults and children. Infants under the age of 12 months do not require a ticket. Members receive $8 discounted tickets.
Tickets for premium-priced mainstage performances during holidays and some school vacations are $15/guest, with members receiving $10 discounted tickets.
Tickets for Puppets at Night performances and Puppet Slams are generally $15. Members receive $10 discounted tickets. Exceptions can apply.
Q: Do I have to pay for everyone in my group?
A: Tickets are required for everyone 12 months and older. Only children under 12 months old attend free of charge. You are welcome to bring toddlers, and we encourage you to take as many breaks in our lobby as you need during the performance.
Q: How can I buy tickets? Can I buy tickets online?
Q: I am purchasing tickets for a group of 20 or more. How much are group tickets?
A: Tickets for groups and birthday parties of 20 people or more are discounted to $10.00 each. Field trip groups from approved schools and camps are subsidized to $8.50 per ticket.
Q: Can I reserve tickets and pay at the door?
A: We must receive payment to reserve your tickets—seats cannot be held before the time of purchase. We strongly recommend that you purchase tickets in advance online, over the phone, or in person.
Q: Is there a fee for purchasing tickets online or over the phone?
A: Yes, there is a $1.50 fee for each ticket purchased online for our family shows. There is a $3 fee per order for tickets purchased over the phone. However, processing fees for phone orders are waived for our members, so please consider becoming a member to receive this benefit.
Q: I purchased tickets from Puppet Showplace, so why does my credit card bill list a charge from TheaterMania?
A: TheaterMania is the parent company of OvationTix, our ticketing service provider. All of the credit card charges we process through this system will appear on your statement as TMANIA TICKETS. This will appear regardless of whether your purchase was made online, in person, or by phone.
Q: Are tickets refundable? Can I exchange them for another showtime?
A: All ticket sales are final and non-refundable. When reserving tickets, please be certain you will be able to attend. We can move your tickets to an alternate date if you request a change at least 24 hours before showtime. Ticket exchanges require a $3.00 processing fee per order (which is waived for Puppet Showplace members) and are subject to availability. Exchange fees for phone orders are waived for members, so please consider becoming a member to receive this benefit. General refunds and exchanges are offered only if the Puppet Showplace cancels the show.
Q: What are comp tickets? How do they work?
A: Complimentary tickets, or "comps," are offered free of charge to members of Puppet Showplace Theater. Most member comps are redeemable for our usual family shows, but are not valid for special events, including adult shows, premium-priced mainstage shows, and Puppet Slams. More details are available here, where you can also purchase a membership.
Q: Can I purchase tickets with a gift certificate?
A: Yes, gift certificates may be purchased at the theater or by phone, and are valid for seven years from the date of purchase. To redeem a gift certificate, you must present it with the gift certificate number at the time of purchase in person at the theater or by phone. Gift certificates cannot be redeemed or purchased online at this time.
GETTING TO BROOKLINE VILLAGE
Q: How do I get to the theater by mass transit?
A: We are located directly across the street from the Brookline Village T stop, which is on the D train of the Green Line. We are also close to stops for the 39, 65 and 66 buses. You can view various T stops by going to www.mbta.com. View more detailed directions.
Q: Is there parking available?
A: There is metered street parking on Station Street and Kent Street surrounding the theater, and a parking garage at Brookline Place. Parking is allowed for two hours at a cost of $1.25/hr. Parking is free on Sundays, holidays, and after 6:00pm.
Q: Is the theater wheelchair accessible?
A: Yes, we have a wheelchair-accessible entrance and bathroom, and we can adjust our seating arrangements to meet your needs. To access the wheelchair entrance ring the doorbell at the front of the theater and staff will come to assist you. We also seat patrons with special needs first to help accommodate you and, with prior notice, can seek extra help and staff to assist in shows and classes. If possible, please call us in advance so our staff can better assist you.
Q: Do you allow strollers in the theater?
A: Strollers may be left in our lobby, and you may bring in bassinets or carriers that can fit on a seat. Strollers are NOT allowed inside the theater, as our aisles are not wide enough to safely accommodate strollers.
Q: How do I know if a show is right for my child?
A: Box office staff can provide guidance on which shows are most age-appropriate for your child. Please see age recommendations for additional information that will guide this conversation. Our mainstage shows are NOT recommended for children under 3 years old.
Q: How long is the show?
A: Family shows are typically between 45 minutes to an hour in length, with no intermission.
Q: What is general admission seating?
A: Seating is first come, first serve. We begin seating 15 minutes before the show begins. Puppet Showplace members and people with special needs are seated first, followed by the rest of the audience. When field trips or birthday party groups are in attendance, we provide them with reserved seating in designated rows.
Q: Do adults and children sit together?
A: Adult seating is limited to specific sections to maximize sightlines. Adults may sit on either end of each bench with children ushered to the center. This ensures that everyone has an unobstructed view of the puppet stage. When shows are crowded, adult seats may not be available next to where your child wishes to sit. This is something to keep in mind when deciding if your child is old enough to attend a performance. Children may sit on an adult’s lap, provided that the adult remains in a designated adult seat.
Q: Do you sell concessions?
A: Food and drink are not allowed in the theater. We do not sell concessions, but you are welcome to bring your own snacks to enjoy in our lobby.
Q: Can I buy a ticket for my child and drop him/her off in the theater?
A: All children under the age of 13 must be accompanied by an adult inside the theater. During each show, there are one to two ushers in the theater. Our ushers are responsible for ensuring the comfort and safety of all audience members. It is not possible for ushers to closely supervise one child.
Q: Do you have a waiting list for sold out performances?
A: If you come to a sold out performance without first making a reservation you can be placed on a waiting list. If patrons who have reservations do not pick up their tickets by curtain time, those tickets will be released to people on the waiting list. You must be at the theater to get on the waiting list and you must be in the lobby to receive any tickets that may be released. Being on the waiting list is not a guarantee of receiving a ticket.
Q: What if we didn’t like the show?
A: Puppet Showplace is a presenting theater. While we strive to bring quality performances and broad representations of all forms of puppetry, each show is different and may not suit everyone's tastes. Although we do not provide refunds or exchanges, we welcome feedback about individual experiences and will always pass on audience comments to the performers.
Q: Under what circumstances would you cancel a show?
A: Puppet Showplace makes decisions to cancel when we feel that the weather is too dangerous for the audience to attend. Our decision is often influenced by local municipalities’ decisions, such as a parking ban or school closing. However, the theater’s ultimate decision is independent of these. We may also cancel or change the show under other extenuating circumstances, such as a performer illness.
Q: What is your policy for snow or other inclement weather?
A: We make every effort to stay open during bad weather, and we make our cancellation decisions in tandem with information from the Town of Brookline. Please visit our snow policy page for more information.
Q: Are you a registered non-profit?
A: We are a non-profit corporation as defined by chapter 501(c)(3) of the Internal Revenue Service code.
Q: Do you fix or restore broken puppets?
A: No, Puppet Showplace does not provide these services.
For general questions about ticketing, please contact our Box Office at 617-731-6400 x101 or at firstname.lastname@example.org.