Job Posting: Box Office Associate

Posted August 6, 2019. Return to Jobs Page.

Puppet Showplace Theater seeks outgoing, friendly candidates to join the organization’s ambitious, tight-knit team in the role of Box Office Associate.

Now in its 45th year, Puppet Showplace Theater is nationally renowned as New England’s center for puppetry arts. Each year the theater presents over 300 performances by professional puppet companies to audiences young and old, while offering touring productions, workshops, classes, summer camps, and training opportunities. The theater also partners with local organizations and emerging artists to develop innovative new work. Puppet Showplace Theater is deeply committed to designing programs that engage audiences of all ages, backgrounds, and abilities.

The Box Office Associate at Puppet Showplace Theater serves to provide a positive experience for both patrons and performers at the theater. Supervised by the Box Office Manager, this position is responsible for house management, ticket reservations, product sales, and creating a professional and enjoyable environment for audience members and artists alike. The ideal candidate would be outgoing, articulate, patient, friendly, good with children, and willing to assist patrons in a polite manner.


House Management, Box Office and Theater Administration

  • Process purchases of tickets, memberships, workshops, and retail products over the phone and in person.

  • Assist with Puppet Store inventory, cleanliness, and re-stocking.

  • Enter reservations and perform data entry and management within OvationTix.

  • Ensure cleanliness of both box office and public areas.

Customer Service

  • Provide polite and professional service to customers both over the phone and in person.

  • Interact with and assist audience members on performance days.

  • Become familiar with show descriptions and other theater information so as to provide knowledgeable answers to customer questions.

  • Prepare and distribute playbills.

  • Usher performances and make announcements in the theater during shows.


  • Excellent customer service skills.

  • Basic computer competency, and speed in learning. Microsoft Office Suite proficiency required. Experience with OvationTix a plus.

  • Ability to take initiative, be proactive, and ask questions when necessary.

  • Flexibility and attentiveness to audience and performer needs.

  • Attention to detail.

  • Ability to work independently and as a reliable, punctual team player.

  • Interest in early education, puppetry, or theatre for young audiences.

Puppet Showplace Theater provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, religion, age, disability, sexual orientation, or gender identity and encourages a diverse and inclusive workplace.

Reports to:  

Box Office Manager

Time Commitment:

Appx. 15 hours per week.

  • Flexible part-time schedule. Successful candidates will be available for at least two 4-8 hour shifts per week, mostly on weekends. Performances are generally held Wednesday thru Sunday and shifts take place between 9:00am-5:00pm.

  • Additional hours as necessary for special events, including some evenings.

  • Availability during mornings, weekends, and holidays strongly preferred. Weekend availability is essential.

How To Apply:

Please submit your resume and a brief cover letter (including your available days and hours) by e-mail to Paul Watkins, Box Office Manager, at No phone calls please.

Apply By:

September 3, 2019.

Start Date:

Flexible, with target for September 2019.